Overview
Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a later version of said system. They are one of largest trading institutions, with an employee count of 1,500.
Challenge
Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a new version of the system. The system allowed for staff to process customers’ orders. Once the data was inputted, the information was processed through the system.
The challenge they had was their upgraded system was still very manual in its application and didn’t allow for any automation. Therefore, staff still had to be relied on to manually input customer’s request. Our client did not want to pay the licensing fee for third-party software to automate the process as this would increase operational costs, and the third-party system could not be customized to do exactly what they needed.
Recommendation
Ingenuity was brought in to develop a trading Management System, that would allow for two things:
- Integrate with their existing system to automate the entire process end-to-end.
- Customized to fit client’s specific needs such as being able to process orders and payments.
Implementation
- Our Experienced Software development team were deployed to research and build an understanding of the challenges of the production environment.
- Programmers write the code based on the design and specifications provided by the system architects and developers. They use programming languages like C++, Java, Python, etc., to write the code for the software.
- The code is tested to identify and fix any bugs or errors that may be present. Different testing techniques like unit testing, integration testing, system testing, and acceptance testing are used to ensure that the software performs as expected and meets the requirements.
- After individual components of the software have been tested, they are integrated to form a complete and functional system. This involves connecting different modules, libraries, and databases to ensure proper interaction and cooperation between them.
- Once the software is deployed, regular maintenance and support activities are performed to ensure its proper functioning and to address any issues or bugs that may arise. This may include bug fixes, performance optimization, security updates, and feature enhancements.
Result
Our client saw a reduction in turnaround time to process orders . They also saw an increase in staff productivity which led to an increase in customer satisfaction and an increase in repeat business.
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