Overview

Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a later version of said system. They are one of largest trading institutions, with an employee count of 1,500.

Challenge

Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a new version of the system. The system allowed for staff to process customers’ orders. Once the data was inputted, the information was processed through the system.

The challenge they had was their upgraded system was still very manual in its application and didn’t allow for any automation. Therefore, staff still had to be relied on to manually input customer’s request. Our client did not want to pay the licensing fee for third-party software to automate the process as this would increase operational costs, and the third-party system could not be customized to do exactly what they needed.

Recommendation

Ingenuity was brought in to develop a trading Management System, that would allow for two things:

• Integrate with their existing system to automate the entire process end-to-end.
• Customized to fit client’s specific needs such as being able to process orders and payments.

Implementation

• Our Experienced Quality Assurance team were deployed to research and build an understanding of the challenges.
• Gathered requirements for the specifications they needed to develop the system interface.
• Assessment done to gain a deeper understanding of the new system and the shortcomings it had that needed to be fixed.
• Built out the interface using the Visual Studio C-Sharp
• Implemented and integrated the new system with their existing system.
• Used the Quality Assurance Testing life cycle process for unit and system integration testing of the system.

Result Our client saw a reduction in turnaround time to process orders due to the automated capabilities of the new system integration. They also saw an increase in staff productivity which led to an increase in customer satisfaction and an increase in repeat business.

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