Overview

Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a later version of said system. They are one of largest trading institutions, with an employee count of 1,500.

Challenge

Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a new version of the system. The system allowed for staff to process customers’ orders. Once the data was inputted, the information was processed through the system.

The challenge they had was their upgraded system was still very manual in its application and didn’t allow for any automation. Therefore, staff still had to be relied on to manually input customer’s request. Our client did not want to pay the licensing fee for third-party software to automate the process as this would increase operational costs, and the third-party system could not be customized to do exactly what they needed.

Recommendation

Ingenuity was brought in to develop a trading Management System, that would allow for two things:

• Integrate with their existing system to automate the entire process end-to-end.
• Customized to fit client’s specific needs such as being able to process orders and payments.

Implementation

• Our Experienced Product Owner team were deployed to research and build an understanding of the challenges of the production environment.
• engages with stakeholders, including customers, business owners, and other relevant parties to gather feedback, address concerns, and manage expectations. This helps ensure that the product implementation meets the needs of all stakeholders.
• The product owner works closely with stakeholders to understand their needs and create a clear vision for the product. This vision will guide the implementation process and ensure that the product meets the desired outcomes.
• Prioritize the features and functionalities of the product based on customer feedback, market trends, and business goals. This helps the development team focus on the most valuable aspects of the product and deliver the desired outcomes.
• Continuous collaboration with the development team throughout the implementation process. This includes attending daily stand-ups, sprint planning meetings, and retrospectives to provide guidance, gather feedback, and ensure that the implementation aligns with the product vision.
• Defines acceptance criteria for each user story, ensuring that they meet the desired quality standards and align with the product vision. These criteria help the development team understand the expectations for each feature and enable effective testing and validation.

Result

Our client saw a reduction in turnaround time to process orders . They also saw an increase in staff productivity which led to an increase in customer satisfaction and an increase in repeat business.

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