Overview
Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a later version of said system. They are one of largest trading institutions, with an employee count of 1,500.
Challenge
Our client had a legacy system that was being used for different trading processes, after which they decided to upgrade to a new version of the system. The system allowed for staff to process customers’ orders. Once the data was inputted, the information was processed through the system.
The challenge they had was their upgraded system was still very manual in its application and didn’t allow for any automation. Therefore, staff still had to be relied on to manually input customer’s request. Our client did not want to pay the licensing fee for third-party software to automate the process as this would increase operational costs, and the third-party system could not be customized to do exactly what they needed.
Recommendation
Ingenuity was brought in to develop a trading Management System, that would allow for two things:
- Integrate with their existing system to automate the entire process end-to-end.
- Customized to fit client’s specific needs such as being able to process orders and payments.
Implementation
- Our Experienced Business Analyst team were deployed to research and build an understanding of the challenges of the production environment. Which involve setting Helps to elicit, document, and analyze the requirements of a project or system.
- Identified and analyzes the existing business processes in an organization to identify areas for improvement.
- Worked closely with the technical team to analyze and design system solutions that meet business needs.
- Analyzed data to identify trends, patterns, and insights that can inform business decisions.
- Facilitates communication and collaboration between different stakeholders, including business users, project managers, developers, and testers.
- The change associated with implementing new systems or processes. This includes identifying potential risks, developing transition plans, and engaging stakeholders to ensure smooth adoption of changes.
- Provide training to end-users on new systems or processes.
- Contribute to quality assurance activities by defining test scenarios, conducting user acceptance testing, and ensuring that systems meet the defined requirements.
Result
Our client saw a reduction in turnaround time to process orders . They also saw an increase in staff productivity which led to an increase in customer satisfaction and an increase in repeat business.
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